Terms & Conditions

A. Court Booking

Court Booking is a feature on the AYO platform that allows users to book available sports courts listed on the AYO platform.

When making a court booking, Users can select the court they wish to book through the AYO platform. Users will then choose the schedule and duration for using the court, followed by making a payment for the booking. Users can make the payment through the following methods:

a. Online, with the following payment methods:

1. Full payment of the court booking fee; or
2. Payment with a down payment system (online advance payment and the remaining balance to be settled either online or offline before the court is used).

AYO only displays the names of sport venues that can be rented/booked by users. These venues are owned by the respective venue owners who have registered them on the AYO platform and are not owned by AYO. Therefore, the venue owners are fully responsible for the courts to be used by users. AYO is fully exempt from any responsibility and/or compensation that may arise in connection with the booking of these courts by users.

Cancellation Policy by AYO and/or Venue
AYO and/or the Venue reserve the right to cancel a User’s booking if circumstances require such cancellation, including but not limited to:

1. Operational reasons, force majeure, data discrepancies, violations of the Terms and Conditions, or indications of system misuse. In such cases, AYO will notify the User of the cancellation and, if applicable, process a refund in accordance with the prevailing refund policy. AYO shall not be held liable for any non-financial losses arising from such cancellation.

Sports Activity Risks and Limitation of Liability
The User acknowledges and agrees that engaging in sports activities at venues booked through the AYO platform carries inherent risks, including but not limited to the risk of physical injury, damage to personal property, or other potential risks. AYO acts solely as an intermediary between the User and the venue owner and therefore shall not be held responsible for:

1. Any injury, loss, or damage experienced by the User or third parties during or as a result of using the venue;
2. The quality, condition, or safety standards of the venue, which remain the sole responsibility of the venue owner;
3. Any claims or demands arising from sports activities conducted at the venue.

By making a booking, the User is deemed to have understood and accepted all such risks and agrees to release AYO from any and all claims, demands, or liabilities that may arise.

B. Additional Products (Add-On)

In addition to court bookings, some venues may offer additional products or services, such as equipment rentals, beverages, food, or other services. Please note that these additional products are entirely the responsibility of the venue, including their availability, quality, and the settlement of payments for such products or services.

Refund Policy for Add-on Products
The refund policy for add-on products is entirely determined by each venue. AYO Indonesia acts solely as a platform to facilitate transactions between users and venues and does not have the authority to define, process, or guarantee refund approvals. All refund requests for add-on products must be submitted directly to the respective venue and will be processed in accordance with their policies.

C. AYO Balance

AYO Balance is a feature that allows users, especially as hosts, to manage funds from activities such as Open Play and Sparring in one convenient place. This feature provides ease in fund management, transaction history checking, and fund withdrawals with PIN protection to ensure transaction security. The following are some of the main functions that can be carried out through AYO Balance:

a. Fund Management
Users can manage funds received from various activities on the AYO platform, such as Open Play and Sparring. This feature allows users to do the following:

1. Receive Funds: Users can receive funds into their AYO Balance from various payment sources, such as open play activities, sparring, and booking refunds.
2. Withdraw Funds: Users can withdraw funds from their AYO Balance to their bank account in accordance with applicable regulations.

b. Transaction History
This feature allows users to monitor and check the transaction history that has been made, both incoming and outgoing funds. Users can easily see:

1. Successful and Failed Transactions: Displays all completed transactions and any failed transactions.
2. Transaction Details: Users can view various details such as transaction date, amount, status, and other information from completed transactions.

c. Transaction Security with PIN
To ensure the security of each transaction made, the AYO Balance feature is equipped with PIN protection that must be entered every time users perform a fund withdrawal or make other changes. Users are responsible for keeping their PIN confidential and ensuring that only they can perform transactions.

d. Refund Fund Integration
AYO Balance will also soon integrate a feature to process refunds from various activities such as Booking, Open Play, Sparring, and Reschedule. Users can easily manage funds received or refunded through the AYO Balance dashboard.

Terms and Conditions of AYO Balance Feature Use:

1. AYO is not responsible for any loss or damage to funds caused by user error or negligence, including but not limited to mistakes in entering bank account data or other transaction information.
2. Any withdrawal request by users from AYO Balance will be processed according to the procedures and timeline specified.
3. Users are responsible for maintaining the security and confidentiality of their PIN and account information. AYO is not responsible for any misuse of accounts or unauthorized access caused by the user's failure to safeguard their personal information.
4. AYO reserves the right to suspend or reject transactions that are suspicious or deemed to violate laws or platform policies, without prior notice to the user.
5. In the event of a dispute related to balance, transactions, or refund funds, the final decision will be determined by the AYO team based on an evaluation of the data and the existing situation.
6. AYO reserves the right to make changes or adjustments to service fees and withdrawal policies applicable to AYO Balance, which will be communicated to users via notifications on the platform or other official communication channels.

D. Open Sparring

Open Sparring is a feature on the AYO platform that connects or finds opponents for Users. Open Sparring consists of two types of sparring: individual sparring and team sparring.

a. Individual Sparring: The individual sparring feature allows Users to find opponents privately, without involving a team. AYO acts as an intermediary in the sparring search, while the agreement and execution of sparring are entirely the responsibility of the Users.

b. Team Sparring: The team sparring feature enables teams (communities) to find other opponents for sparring activities. AYO acts as a mediator in matching teams but is not responsible for the agreements and execution of sparring sessions.

In this context, AYO solely acts as a mediator/facilitator in the search for sparring opponents, and therefore, its responsibilities are limited as follows:

1. Any agreements made between both teams are not the responsibility of AYO.
2. Information related to court fees, referee service fees, and all other fees listed on the AYO platform regarding sparring activities is provided and the responsibility of the host user. AYO does not review, verify, or take responsibility for the fees listed.
3. The results/scores and sparring photos displayed on the AYO platform are collective and based on information provided by the administrators of each team. AYO does not take responsibility for direct verification on-site.
4. AYO is not responsible for any losses and/or fraud, whether material or non-material, that may occur using the AYO platform as an intermediary for agreements.
5. AYO is not responsible for any acts of violence, disturbances, or discriminatory actions (SARA) occurring during sparring sessions mediated by the AYO platform.
6. AYO does not guarantee that every user will find their desired sparring opponent.

E. Challenge Status

Challenge Status is an additional feature that allows both individuals (players) or communities (teams or groups) to indicate to all AYO users that they are open for a challenge (open for challenge).

Users can submit sparring challenges to others via the AYO platform. This feature is designed to increase interaction and competition between individuals or teams, allowing them to challenge opponents of their choice based on availability and suitability.

1. Users can submit sparring challenges to either individual players or teams registered on the AYO platform. The challenge can involve specific rules agreed upon between both parties, including time, place, and type of sparring desired.

2. The party receiving the challenge can choose to accept or decline the challenge. This process is entirely dependent on the agreement between the challenger and the party being challenged. If the challenge is accepted, both parties can proceed to create a sparring match, adhering to the terms and conditions of "Open Sparring."

3. AYO acts as a mediator facilitating communication and arrangements between both parties involved in the sparring challenge. AYO is not responsible for the execution of the challenge, and any agreements or disputes that arise will be settled between the parties involved.

Limitation of AYO's Responsibilities:

AYO is not responsible for:

1. The execution of challenges not in accordance with the agreement or disputes between the involved parties.
2. Any losses or injuries that may occur during the sparring match, whether caused by negligence or fault of any party.
3. The misuse of the feature for purposes that violate the law or AYO's platform policies.

F. Open Play

Open Play is a feature on the AYO platform for Users who wish to find sports buddies. In this case, AYO acts as a mediator between the "Host" and Participants of the open play event, with the following limitations of responsibility:

1. Information regarding fees listed on the AYO platform related to Open Play activities is provided and the responsibility of the host. AYO does not review or verify the fees and is not responsible for any listed costs.
2. The host can choose one or both available payment methods: cash and online payment. Cash payment is made directly between the host and participants, usually at the event location on the day of the event. Online payment is made through the AYO platform, mediated by the “Payment Gateway".
3. Online payments will incur an additional transaction service fee according to the chosen payment method, which will be charged to the participants.
4. Online payment will be forwarded to the host's balance within 6 hours after the event concludes, provided no issues are raised by participants, and can be withdrawn to a bank account with a maximum processing time of 24 hours.
5. AYO is not responsible for any losses and/or fraud, whether material or non-material, that may occur using the AYO platform as an intermediary for agreements.
6. AYO is not responsible for accidents that occur during the game or anything that causes players to suffer injuries.
7. AYO is not responsible for any acts of violence, disturbances, or discriminatory actions (SARA) during events mediated by the AYO platform.
8. AYO does not guarantee the attendance of participants who have previously confirmed their participation in the Open Play event.
9. AYO will refund the registration fee to participants if the Open Play event is proven not to be carried out by the host in accordance with the terms in the "Refund Policy.
10. AYO is not responsible for dissatisfaction or losses, whether material or non-material, experienced by participants caused by the actions or quality of service of the coaches involved in the Open Play event.

G. Liga AYO

Liga AYO is a sports competition conducted on the AYO platform organized by AYO, where users can participate by registering their respective teams and adhering to the terms and conditions of Liga AYO, which will be determined by AYO.

H. Tournament Management Software

Tournament Management Software is a software feature provided on the AYO platform for users organizing sports competitions. It displays competition standings, match schedules, match results, and statistics for teams or players, where the user, as the organizer of the competition, has full control over the data presented. Therefore, AYO is released from any form of responsibility for:

1. The accuracy of the information displayed, including but not limited to information about the teams participating in the competition, competition standings, match results, and statistics of users as teams or players, as the accuracy of such data is the responsibility of the user as the organizer of the competition;
2. Any agreements made between the user as the competition organizer and the competition participants;
3. Any material losses incurred due to the competition;
4. Any issues related to violations of norms that could trigger acts of violence, disturbances, hostility between ethnicities, religions, races, and groups (SARA), and/or any other legal violations resulting from the competition; and
5. Any accidents and/or injuries arising from the competition.

I. User Profile on the AYO Platform

The profile on the AYO platform displays information such as a list of sports categories played, communities created or followed, awards in the form of badges or kudos, statistics of open play and sparring matches participated in, as well as history and upcoming activity schedules. All data in the profile, particularly those filled in manually, are the responsibility of the user, while AYO acts solely as a recording platform and provider of information.